What We Collect and Why We Keep It
When you open an account with us, we collect the details you submit — name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records are kept to process withdrawals accurately and to meet the verification
-
1
steps required before funds leave your account wallet. We also log device and session data — browser type, IP address, and login timestamps — to protect your account from unauthorised access. This data is not sold to third parties. We share it only where required by
-
2
applicable law or where a payment processor needs it to complete a transfer, such as a DuitNow or FPX transaction. You can request a copy of the data we hold on you at any time by contacting our support team. Retention periods depend on the type
-
3
of data: account records are kept while your account remains active, and transaction logs are held for the period required under applicable local law. Access to this platform and the data practices described here apply where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.